1. Introduction
SlipSafe Brisbane South (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Business name
- Physical address
- Details about your enquiry or service request
We collect this information directly from you when you contact us, submit an online form, or interact with our website or advertising.
3. How We Use Your Information
We collect and use your personal information to:
- Respond to your enquiries and provide our services
- Arrange consultations, site audits, and service quotes
- Send relevant marketing communications (if you opt-in)
- Improve our services and customer experience
We will not sell, rent, or trade your personal information to third parties.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers or contractors assisting with our operations (e.g., IT support, marketing platforms)
- Regulatory authorities if required by law
All third parties are required to handle your information securely and only for the purposes we have authorised.
5. Marketing Communications
If you have given us permission, we may send you marketing materials relating to our services.
You can opt out of receiving these communications at any time by contacting us or following the unsubscribe instructions provided in our messages.
6. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.
We store your personal information on secure servers and restrict access to authorised personnel only.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or outdated.
To make a request, please contact us using the details below.
8. Cookies and Website Tracking
Our website may use cookies and tracking tools to improve your browsing experience.
Cookies do not identify you personally but allow us to collect statistical data about how our website is used.
You can adjust your browser settings to disable cookies if you prefer.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or would like to make a complaint, please contact us. We will respond to all enquiries within a reasonable timeframe.